Ari, Control Room Operator
I am a control room operator in the Network Management Centre, which works 24/7. My key duties are the monitoring of mobile and data networks, remote repairing of telecommunication faults, launching and coordinating fault repairs, communication, and receiving fault tickets and service requests.
Since I started working in telecommunications 15 years ago I have never looked back. It is such a dynamic field; it never stays still. I now have a great deal under by belt – there hasn't been a chance of growing stale or bored. Having said that, telecommunications, and DNA with it, have undergone a number of corporate reorganisations. I transferred over to DNA during the Telia restructuring in 2003. In Telia I used to work in corporate sales, I then moved to Oulu to take charge of a sales outlet, and from there to the control room and my current job.
I enjoy the challenges and the level of responsibility in this job. Monitoring DNA's operations, such as the mobile and fixed-line networks, certainly doesn't lack action. In this line of work you have to understand technology, and you can't start dithering when the going gets tough.
When a thunderstorm front sneaks up on you, the distinctive DNA values – being quick, genuine and bold – translate into hands-on work. A fault or an alarm will be solved as quickly as possible, which means that everybody must be able to make bold decisions. But what's most important, cooperation between and within DNA's departments has never failed, even in difficult situations.
I have said this before and will happily say it again: when I come to work in the morning I have never felt as content in any other job as I do with DNA. Sometimes the days are hectic but we are a laid-back bunch and keep up a great spirit.
My leisure time revolves around dogs, cats, family and a lot of volleyball. And I think my work-life balance has been pretty good at DNA.