Contact us

Self-service (Minun palveluni)

Did you know that there are a lot of service related issues you can manage yourself in our self-service online (service in Finnish).

DNA support forum

Got questions? At the support forum, you can find answers to frequently asked questions about DNA's services. If you cannot find the information you are looking for, just ask a question of your own.

Customer Service

Tel. 044 144 044 (from abroad Tel. +358 44 144 044)
Monday – Friday 8 – 18

At other times, DNA Customer Service is only available for the following matters:
• PUK codes
• Suspension of subscription in case of theft or disappearance

The following calls are subject to standard mobile call fees (you pay the same as you would if you called any other DNA line in Finland or abroad):
• Calls from DNA Äly/Rajaton subscriptions
• Calls from other operators

Calls from other DNA subscriptions are free of charge.

Your own subscription type is listed on your invoice.

The phone calls are recorded for customer service improvement and quality control purposes.

Contacting us by email

When contacting us by e-mail, please state your contact number and some identifying information (e.g. customer number, contract number, invoice number, subscription number or social security number), to make sure we can look into your case as swiftly as possible. 

• For mobile phone and internet issues: palvelu@dna.fi
• For broadband connections, TV services, landline phones and Kotiluuri: palvelu@dna.fi

DNA serves also in other channels

 Facebook

 Twitter

 DNA Support forum

Order by phone

0800 550 044

Most of our products can be ordered directly to your home from our sales number without any shipping costs.