How to fight scam attempts

As services become increasingly digital, the importance of good security skills and services will become more important - reducing the risk of exposure to scams and malware.

There are many ways to try to get hold of other people's personal data and money.  Criminals are constantly inventing new and trickier ways of phishing. Some of them target a large number of people at a time, while others are tailored to a particular person.  

You can protect yourself against phishing by applying the following basic principles

  • Be very careful and circumspect about links found in messages. The links many contain malware which can for example steal information from your device or upload content to it if the malware succeeds in installing itself on the device.
  • Never upload anything to your device from elsewhere than an official application store. Even there it is wise to find out about the pricing and the terms and conditions of the application. Keep your applications updated. 
  • Don’t give your user credentials, bank identifiers, personal data or any other personal information to anybody else. You need this information when identifying yourself or signing into different services, but nobody has a valid reason to ask you for this information. 
  • Your operator, bank and other service providers never ask for your information and user credentials on the phone or by e-mail. There is a scammer behind such enquiries. 
  • The scammer want to scare you or to get you upset or excited so that you would be vulnerable and fall for a scam. That is why they tell you to hurry, warn you of a danger or tell you about something unrealistically good.  They can try to convince you that something needs to be taken care of instantly or you would lose something important such as your user rights to your online bank or your e-mail, a considerable prize, or a large amount of money. 

The phone has become a virtual doorbell. The ringtone or the sound of an application interrupts what you are doing – wherever and whenever. The caller or the person sending a message can ask you to install an application to your device in a hurry when you are the least prepared for the situation. Your willingness to understand the caller and do as you are told is human. 
Ilkka Tuominen, DNA Fraud Manager

In every month, DNA prevents more than

700 000

phishing calls. These come from abroad, but the numbers are disguised to look like Finnish phone numbers.

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