THE DATA SAFETY OF OUR CUSTOMERS IS IN OUR DNA
We want to be worthy of our customers' trust by safeguarding data security and privacy.
Why is dependable data security and private absolutely essential for DNA?
Privacy and data security go hand in hand. Only by securing our own operations can we guarantee reliable services for our customers as well. DNA wants to be a responsible and security-conscious service provider, and we are continually working to improve our data security culture.
Excellent data security is a basic prerequisite for our operations and maintaining a good data security culture is essential to us at DNA. DNA's goal in terms of data security is to protect the critical prerequisites for our success, that is, our customers, personnel, reputation, trademark and brand image and quality of services.
How our work is governed
DNA maintains a high level of security and data protection and a stringent security culture in the processing of all data related to our operations.
Our work is governed by
- Laws and regulations
- Privacy policy and internal guidelines
- DNA’s Code of Ethics for the use of artificial intelligence
- Best practices
We are also constantly training our personnel. We hold several trainings, some of which are shared by Telenor Group employees and others targeted specifically for DNA. Some trainings are mandatory for everyone, while others are additional courses for our experts in various tasks.
Our goals
Our goal is to maintain the continuous development of our level of security and increase security expertise both within DNA and among our key partners.
Examples of what we do
Help for victims of identity theft
If a scammer has stolen your information, the Cyber Security Centre's instructions can help you.
Cyber Civic Duty
We're a campaign partner as a Cyber Civic Duty to increase digital inclusion through knowledge of security.
DNA helped clients tackle scam calls and phishing
Since early 2020, the number of scam calls and messages rose sharply in Finland. As a telecommunication operator we feel that we have a specific responsibility to inform our customers what to do should they receive them.
Some scam messages also appeared to have been sent by DNA, so we wanted to remind our customers of the fact that DNA never asks the customers to fill in missing personal data. The scam email sent in DNA’s name could also be identified as a scam because the sender’s email address was not DNA’s. Some messages asked the receiver to open a message they could listen to. We have also organised mandatory training for our personnel on topics such as identification of scam messages.
DNA works in active cooperation with other operators as well as the Finnish Communications Regulatory Authority to enable detection of scam calls before they reach our customers.
Read more in Finnish: https://www.dna.fi/blogi/-/blogs/pelkaatko-vastata-puhelimeen-huijarien-vuoksi-nain-varaudut-huijauspuheluihin-
Mobile ID makes authentication more secure
The “Mobiilivarmenne” mobile ID is an authentication method developed by the Finnish operators DNA, Elisa and Telia. It is a domestic alternative for identification by means other than bank or social network IDs. Reliability is a key benefit of the method, because the mobile ID is not linked to the user’s bank accounts or user profiles. Mobile authentication meets the needs of our digital society and effectively protects the user’s personal data from phishing.
Authentication with the mobile ID is based on the user’s phone number and facial recognition, fingerprint or PIN code. The mobile ID can be used as an authentication method for electronic signatures, communicating with the authorities or starting a business.
The renewed authentication method was piloted in the operators’ own services during 2020 and customers can avail of it in 2021.
Read more in Finnish: https://www.dna.fi/mobiilivarmenne
