DNA Prepaid Self-Service accessibility statement

This accessibility statement applies to the Prepaid Self-Service web application (prepaid.dna.fi). The service is subject to the Act on the Provision of Digital Services, which requires that digital services falling under the scope of the law must be accessible.

This statement was updated on 5 September 2025.

The accessibility of the service has been evaluated by an external expert organization.

Accessiblity status of the service

The service is partially compliant with accessibility requirements.

Non-accessible content

  • The site supports minimum height in mobile landscape mode, but usability is reduced. (WCAG 1.4.10 Reflow)

  • The site allows sufficient time to operate (1 hour), but lacks adjustable timing. (WCAG 2.2.1 Timing Adjustable)

Third-party services

As part of the prepaid.dna.fi site, the following third-party services are used:

Give us feedback on accessibility

If you notice any accessibility problems in our services, you can send us feedback through the feedback form. We will answer your feedback in 14 days.

Supervisory authority

If you’re not satisfied with the answer you received or we have not contacted you in two weeks, you can give feedback to the Finnish Transport and Communications Agency Traficom Digital Accessibility Supervision Unit. In Traficom’s website https://www.saavutettavuusvaatimukset.fi/en/ you can find information on how to submit a complaint and how the complaint is processed.

Traficom’s contant information

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
Telephone switchboard 029 534 5000