Accessibility statement

This accessibility statement applies to Mobiilivarmenne application. The service is governed by the Act on the Provision of Digital Services, which requires certain digital services to be accessible. The statement was prepared on 18.3.2024.

The accessibility of the service has been evaluated by an external party.

Compliance status

This mobile application is partially compliant with the requirements, due to the non-compliances listed below.

Non-accessible content

The web site and the mobile application do not yet comply to the requirements.

Web site

• Page language has not been defined. (WCAG 3.1.1 Language of Page)
• Icon text alternatives are not descriptive. (WCAG 1.1.1 Non-text content)
• QR code has no text alternative (WCAG 1.1.1 Non-text content)
• Text vs. background contrast is not sufficient in Cancel link and error messages. (WCAG 1.4.3 Kontrasti [minimi])
• Heading structure does not reflect the page structure. (WCAG 1.3.1 Info and Relationships)
• In language selection, the currently selected option is visually highlighted, but not marked up technically for assistive technologies. On a small screen the selection is presented as a dropdown, where it is not marked up whether the menu is expanded or collapsed. (WCAG 1.3.1 Info and Relationships)
• The help button is not marked up as a button, and its role is not clear for users of assistive technology. (WCAG 4.1.2 Name, Role, Value)
• The help functionality cannot be activated with a keyboard. (WCAG 2.1.1 Keyboard)
• The help contents is located at the end of the page in reading order. When the help is displayed, focus is not moved to the help contents, and thus it is difficult to perceive when using assistive technologies. (WCAG 1.3.2 Meaningful Sequence)
• In the default state, the help contents are visually hidden, but due to the hiding technique, the content is readable with assistive technologies. Keyboard focus can also be moved to invisible links in the help. (WCAG 2.4.7 Focus visible)
• Log-in event times out after a period of time. The time limit cannot be extended, cancelled, or set beforehand. (WCAG 2.2.1 Timing Adjustable)
• Log-in expiration warning message appears a few minutes before timeout, but the message has not been marked up so that assistive technologies would read it automatically. (WCAG 4.1.3 Status Messages)

Mobile app (iOS)

• When displaying the first view and confirmation code view, focus is moved directly to the input field, skipping over the main instructions when using assistive technologies. (WCAG 1.3.2 Meaningful Sequence)
• Input fields (phone number, confirmation code) do not have a technical name, which makes it difficult to understand the purpose of the field when using assistive technologies. (1.1.1 Non-text content, 4.1.2 Name, Role, Value)
• Images and logos have text alternatives which do not describe their purpose. (1.1.1 Non-text content, 4.1.2 Name, Role, Value)
• Loading indicator has not been marked up so that assistive technologies would read it automatically. (WCAG 4.1.3 Status Messages)
• The checkbox for accepting the terms of service has a name which does not describe it purpose and current state. (WCAG 4.1.2 Name, Role, Value)
• Error messages have not been marked up so that assistive technologies would read it automatically. When entering a wrong confirmation code, the error is indicated only visually. (WCAG 4.1.3 Status Messages, 1.3.1 Info and Relationships)
• PIN code keyboard reading order is not logical or conventional. (WCAG 1.3.2 Meaningful Sequence)
• When entering the PIN code, the amount of numbers entered is displayed only visually. (WCAG 1.3.1 Info and Relationships)
• The names for the help button and the back button in several views are not descriptive and do not reflect the purpose of the button. (WCAG 1.1.1 Non-text content)
• The main menu is not defined as a menu or tabs. The active menu item is indicated only visually and not available for users of assistive technologies. (WCAG 1.3.1 Info and Relationships)
• Event log items work as buttons to display more detailed information, but the items are not implemented as buttons and the functionality is not apparent from the text. (WCAG 1.3.1 Info and Relationships)
• The items in the event log cannot be used when using the keyboard because the items are not focusable. (WCAG 2.1.1 Keyboard)
• When opening the detailed view for an event, the focus is moved to view background. (WCAG 2.4.3 Focus Order)
• In the settings menu, the items are not implemented as buttons, and thus the functionality is not described to users of assistive technologies. (1.3.1 Info and Relationships, 4.1.2 Name, Role, Value)
• Most of the menu items in the settings menu cannot be used with the keyboard since the items are not focusable. (WCAG 2.1.1 Keyboard)
• In the language menu, the currently selected option is indicated only visually, and selection is not available to assistive technologies. (WCAG 1.3.1 Info and Relationships)
• After changing the language, the popup notification has not been marked up so that assistive technologies would read it automatically (WCAG 4.1.3 Status Messages)
• The application only works in portrait mode. The content is not rotated when using the device landscape orientation. (WCAG 1.3.4 Orientation)
• Using the application requires user movement, and scanning a QR code is not possible without moving the device. (WCAG 2.5.4 Motion Actuation)

Mobile app (Android)

• Back button name is not descriptive (WCAG 1.1.1 Non-text content, 4.1.2 Name, Role, Value)
• In bank authentication, the view name does not describe its purpose. (WCAG 4.1.2 Name, Role, Value, 3.3.2 Labels or Instructions)
• The ”OK” and ”erase” keys in PIN code keyboard do not have a name, and thus the purpose is unclear to users of assistive technologies. (1.1.1 Non-text content, 4.1.2 Name, Role, Value)
• The loading screen text is not available to assistive technologies. (WCAG 1.3.1 Info and Relationships)
• In the Biometric authentication view, all text is replaced with technical names and the text is not readable when using assitive technologies. (WCAG 1.3.1 Info and Relationships)
• In the Biometric authentication and the Terms of service views, all elements and text are not visible and cannot be used, when the text size is enlarged to 200%. (WCAG 1.4.4 Resize Text)
• All texts in the main view, the main menu, the event log and event details are not readable when using assistive technologies. The text content is replaced with technical names. (WCAG 1.3.1 Info and Relationships)
• Settings menu item names do not describe their purpose, because the item names contain technical names in the beginning and end of the element name. (WCAG 1.3.1 Info and Relationships, 4.1.2 Name, Role, Value)
• The application only works in portrait mode. The content is not rotated when using the device landscape orientation. (WCAG 1.3.4 Orientation)
• Using the application requires user movement, and scanning a QR code is not possible without moving the device. (WCAG 2.5.4 Motion Actuation)
• When using the keyboard, all buttons can be activated only by pressing enter key and do not respond to pressing the space bar. (WCAG 2.1.1 Keyboard)
• In the Biometric authentication view, it is difficult to determine which button has keyboard focus, since the button in focus has less contrast compared to the non-focused one. (WCAG 2.4.7 Focus Visible)
• In the log-in request pop-up, the event ID is not visible when the text has been enlarged to 200% size. (WCAG 1.4.4 Resize Text)

 

Feedback and contact information

If you face any accessibility issues or inaccessible content when using our website / application, please send us feedback. We will get back to you within 14 days. You can find the contact information on our feedback page.

Supervisory Authority

If you are not satisfied with our response or do not receive any response within two weeks, you can file a report with the Regional State Administrative Agency for Southern Finland The page of the Regional State Administrative Agency for Southern Finland contains a detailed description of how the report can be filed and how the matter will be processed.

Contact details of the supervisory authority

Regional State Administrative Agency of Southern Finland
Supervision of Web Accessibility
www.webaccessibility.fi
saavutettavuus(at)avi.fi
telephone (switchboard): +358 295 016 000