Skilled customer service
DNA invests in high-quality customer service that makes the customer experience the number one priority. We boldly try new things and listen to our customers. Digitalisation has made it possible to have robots working alongside DNA service advisors and helping them manage routine work. This leaves service advisors with more time to help our customers.
DNA has high standards for its customer service. We ensure that DNA service advisors always have the skills and tools to produce added value for customers through customer service.
The customer service training team organises service advisor training on an almost weekly basis. Our service advisors develop their skills in DNA Koulu training. DNA Koulu training includes a six-month introduction, basic studies and advanced studies that can be applied to after one year of employment.
We constantly monitor the quality of our customer service and the creation of added value for the customer experience. DNA’s rNPS score, which measures overall customer satisfaction, has improved in both consumer and corporate business.