Ensuring data security
We want to be worthy of our customers' trust by ensuring strong strong data security.
35 000 000
Torjuttua huijausta v. 2021–2024
Torjuimme vuosina 2021–2024 yhteensä jopa 35 miljoonaa huijauspuhelua ja tekstiviestiä. DNA tekee jatkuvasti aktiivista torjuntatyötä muiden operaattoreiden sekä Traficomin kanssa. Haluamme olla asiakkaidemme luottamuksen arvoisia tekemällä töitä vahvan tietoturvan ja tietosuojan eteen.
73 %
Pitää tietoturvasta huolehtimista tärkeänä
Digitaalinen elämä -tutkimukseen* vastanneista suomalaisista 73 prosenttia pitää tietoturva-asioista huolehtimista tärkeänä. Meidän mielestämme luvun pitäisi olla 100 prosenttia, siksi jaamme tietotaitoa aiheesta.
2024
Entistä paremmat työkalut
Käytössä olevien suodatussääntöjen lisäksi Traficomin tuoreiden määräysten perusteella tekstiviestiliikennettä suodatetaan aiempaa tehokkaammin vuoden 2024 alusta alkaen. Teknisen suodatuksen lisäksi jokainen käyttäjä osallistuu omalla toiminnallaan huijausten torjuntaan.
Why is dependable data security and private absolutely essential for DNA?
Privacy and data security go hand in hand. Only by securing our own operations can we guarantee reliable services for our customers as well. DNA wants to be a responsible and security-conscious service provider, and we are continually working to improve our data security culture.
Excellent data security is a basic prerequisite for our operations and maintaining a good data security culture is essential to us at DNA. DNA's goal in terms of data security is to protect the critical prerequisites for our success, that is, our customers, personnel, reputation, trademark and brand image and quality of services.
How our work is governed
DNA maintains a high level of security and data protection and a stringent security culture in the processing of all data related to our operations.
Our work is governed by
- Laws and regulations
- Privacy policy and internal guidelines
- DNA’s Code of Ethics for the use of artificial intelligence
- Best practices
We are also constantly training our personnel. We hold several trainings, some of which are shared by Telenor Group employees and others targeted specifically for DNA. Some trainings are mandatory for everyone, while others are additional courses for our experts in various tasks.
Our goals
Our goal is to maintain the continuous development of our level of security and increase security expertise both within DNA and among our key partners.
Your data is safe with us
The protection of personal data and privacy is of paramount importance to DNA. We take care of data security by using state-of-the-art methods and equipment for data protection. In our newsroom and by means of customer newsletters, we keep our customers informed about our measures regarding data security.
We understand that data privacy is at the top of many of our customers’ minds and that is why we have published the top six questions and answers concerning privacy.
Find out more in our data protection statement on how we take care of:
- the practices we use at DNA to ensure the privacy and confidentiality of communications of our customers, users of our services and other data subjects
- what personal and other data we collect
- how and on what basis we process this data
- what affects the retention period of data and to whom DNA may disclose personal data and
- the rights of the data subject.
Tavoitteet
DNA mittaa onnistumistaan Turvallisen datan käytön varmistajana sen kautta, kuinka hyvin se pystyy pitämään henkilöstönsä tietoisena heidän tietoturvavastuustaan osana DNA:ta. DNA kouluttaa ja uudelleen kouluttaa vuosittain määritetylle henkilöstölle heidän työnkuvaansa vastaavan tietoturvakoulutuksen. DNA onnistui tehtävässään myös vuonna 2023 kouluttaen asiakasrajapinnan työntekijät.
Tietosuojasta huolehtiminen on osa perusarkea
Jokaisen digipalveluiden käyttäjän on hyvä tuntea sähköisten palveluiden tietosuojan perusteet. Kerromme mielellämme siitä, kuinka jokainen voi hallita itsestään ja omista palveluiden käyttötavoistaan tallentuvia tietoja sekä huolehtia siitä, etteivät tietojen kalastelijat pääse murtautumaan omiin palveluihin.
DNA:n keräämät tiedot ja niiden hallinta
Kerromme mielellämme mitä tietoja sinusta keräämme, mihin tarkoituksiin niitä käytämme, ja miten voit itse niitä tietoja hallita.
Evästeet
Eväste eli cookie on anonyymi tunniste, joiden avulla voimme kerätä tietoa esimerkiksi siitä, miten, milloin ja millä selaimella palveluitamme käytetään ja minkä tuotteiden tietoja klikataan eniten.
Asiakasviestintä ja markkinointikäytäntö
Haluamme palvella asiakkaitamme monipuolisesti ja yksilöllisesti myös digitaalisissa kanavissa.
Privacy of a business customer and a user of a business service
Data of business customers is collected for example to deliver and maintain DNA's services to the company. A user of business services is a person, whom the business customer has named as a user of the services delivered by DNA. DNA collects the user data that the business customer provides to DNA. This data can include for example, information about whether the user is a contact person to DNA.
DNA helped clients tackle scam calls and phishing
Since early 2020, the number of scam calls and messages rose sharply in Finland. As a telecommunication operator we feel that we have a specific responsibility to inform our customers what to do should they receive them.
Some scam messages also appeared to have been sent by DNA, so we wanted to remind our customers of the fact that DNA never asks the customers to fill in missing personal data. The scam email sent in DNA’s name could also be identified as a scam because the sender’s email address was not DNA’s. Some messages asked the receiver to open a message they could listen to. We have also organised mandatory training for our personnel on topics such as identification of scam messages.
DNA works in active cooperation with other operators as well as the Finnish Communications Regulatory Authority to enable detection of scam calls before they reach our customers.
Read more in Finnish: https://www.dna.fi/blogi/-/blogs/pelkaatko-vastata-puhelimeen-huijarien-vuoksi-nain-varaudut-huijauspuheluihin-
Mobile ID makes authentication more secure
The “Mobiilivarmenne” mobile ID is an authentication method developed by the Finnish operators DNA, Elisa and Telia. It is a domestic alternative for identification by means other than bank or social network IDs. Reliability is a key benefit of the method, because the mobile ID is not linked to the user’s bank accounts or user profiles. Mobile authentication meets the needs of our digital society and effectively protects the user’s personal data from phishing.
Authentication with the mobile ID is based on the user’s phone number and facial recognition, fingerprint or PIN code. The mobile ID can be used as an authentication method for electronic signatures, communicating with the authorities or starting a business.
The renewed authentication method was piloted in the operators’ own services during 2020 and customers can avail of it in 2021.
Read more in Finnish: https://www.dna.fi/mobiilivarmenne