Digitalising society

In an increasingly digital world, it is important to ensure that everyone has the opportunity to be part of the change. That is why we want to contribute to the promotion of digital inclusion in Finland.

Voice and data communications have become a necessity for people and society at large and it is difficult to manage without good connections. Products and services offered by telecommunications businesses may, however, seem complicated, and not everyone in Finland has the devices or skills required in today’s digital society. That is why DNA wants to contribute to the promotion of digital inclusion in Finland.

Objectives and examples of measures

DNA aims to promote digital inclusion in Finland.  


We started a partnership with three charity organisations to promote digital inclusion in Finland: SOS Children’s Villages, HelsinkiMissio, and Hope.
We launched new services to consumer customers to provide good customer care in the digital world. The latest of such services include DNA Pop Up Stores, the DNA Asennusmestari installation service, and the DNA Helppoustakuu satisfaction guarantee.
We work in cooperation with Nordea to support senior citizens’ digital skills. Ready-to-use Nordea tablets are available from DNA Stores.
For corporate customers, DNA launched Digiakatemia in cooperation with Suomen Yrittäjäopisto to provide free digital training for SMEs.

Nordea and DNA promote senior citizens’ digital skills

The lack of a smart device often leads to the exclusion of a young person

We recycle your old phone for you

Digiakatemia helps entrepreneurs improve their digital skills