Personnel - DNA Plc
Creating an encouraging and flexible environment with the Genuine Method of Working
DNA employs some 1,700 top professionals. We are committed to fostering employee well-being and providing our employees with an encouraging working environment, which supports personal and career development. Working at DNA is based on fairness, and appreciation and respect for others.
DNA’s Genuine Method of Working is based on trust and flexibility, and has proved very successful. Using mobile workstations, the employees decide independently where they work without discussing this with their supervisor. The Genuine Method of Working changes not only the working environment but also the working culture, and DNA’s employees have welcomed this change enthusiastically.
Our new energy-efficient and flexible work environment enables us to be innovative in versatile and responsible ways. Improved comfort has been reflected in the positive development of employee satisfaction, as measured by our surveys, and reduced levels of emissions from work-related travel.
Diversity is a resource for us
We value diversity. Each DNA employee has the right to a safe and tolerant working environment that fosters wellbeing. DNA was among the first signatories of the diversity commitment to mark the launch of the Diversity Charter Finland.
Different aspects of diversity, such as inclusiveness and commitment, equality and leveraging different types of skill sets, are already part of DNA’s everyday working and leadership practices. At DNA, everyone can be themselves.
More information: FIBS
A team of top experts
DNA’s human resources management aims to establish a team of top experts at DNA, so that each and every task is performed by a dedicated and qualified person. This is the foundation for DNA’s competitiveness. DNA aims to be one of the most desired employers in Finland.
Leadership that is based on DNA’s values together with a boldly different corporate culture create competitive advantage in the constantly evolving industry. Employee satisfaction amidst the changes is one key indicator that DNA is committed to.
DNA’s employee leadership emphasises the importance of competence, high standards of customer service, commitment to life-long learning, and boldness. Leadership is based on transparency and trust at all levels of the organisation.
Guiding our operations with ethical principles
DNA's ethical principles guide our work. For us, good work means non-discrimination and equal opportunities, among others.
Employee health and wellbeing are promoted through a number of means, such as paying attention to health and safety at work, providing access to a high-quality occupational health scheme that goes beyond the regulatory obligations, ensuring continuous professional development, and focusing on well-being at work.
- Teemu, corporate customers
Teemu, Service Manager
I work as the designated service manager for DNA's key corporate customers. That means that I am responsible for delivering first-class service and meeting our customer promises in compliance with our agreements. I am also our service manager group leader.
I seem to have spent quite a few years in this industry. My career began in 1999 in Porin puhelin, which later merged with DNA after various reorganisations. I suspect I have the highest number of job descriptions under my belt in this organisation. I started as a radio and transmission network technician, followed by technology specialist, project manager in corporate customer deliveries, and now service manager. In these different roles I have gained experience that has helped me achieve a broad skills set in a number of technical fields.
I particularly enjoy the fast pace and intensity this job offers. It feels like I have succeeded when I face a tricky situation and we manage to solve it as quickly as possible. It is also very motivating how we can make a real difference in a number of issues on the basis of customer feedback – after all, it is customers that we work for.
As a workplace, DNA is fair and progressive. DNA supports the modern way of working and provides us with the right tools for it. I could use three words to describe DNA: flexible, modern and attentive. Our values are clearly visible in our work. We seek to provide solutions without undue delay or beating about the bush. I endorse absolute transparency and integrity – they always pay the highest rewards and help us win customer trust.
As a DNA supervisor, I want to be approachable, social, flexible and fair. I think supervisors should represent their team and its views and continuously develop the operations. In their everyday work specialists don't really need somebody watch over them. This job is more about setting and monitoring targets and managing our shared activities. It is important to listen to the team members' views and suggestions – every idea and opinion counts.
Away from work, service managers can find it difficult not to get drawn back in, since in this job situations can develop at any time. However, it is crucial to be able to let go and think about something else for a while. For me, this "something else" means my family and good friends. I also make time to play ice hockey, floorball and, just recently, golf.Stänga
- Vesa, administration and security
Vesa, Head of Administration and Security
My role is DNA's department manager for administration and security. My department is responsible for corporate security, corporate responsibility, offices, insurances and car leasing.
I joined DNA in 2005 as a lawyer, initially focusing on providing legal support to sales and product development. In 2008 I moved to a new role as DNA's chief security officer. In recent years, my responsibilities have expanded to cover corporate responsibility and workplace development.
Working for DNA, each day is different and there are diverse challenges to solve. That's what I most enjoy in my job. I feel that my actions can influence DNA's employee satisfaction, customer satisfaction and the bottom line. I have been offered a chance to work with the best professionals in the country in an inspiring workplace – it's great to come to work every day.
As a workplace, I would describe DNA as genuine, professional, open-minded, ready to try new things, quick and friendly.
Our values are not just words. Boldness, for example, is clearly evident in my work at DNA. You have to have the courage to be yourself and take risks. I believe in the power of example in developing services, which sometimes really requires courage.
Being a supervisor in this organisation is interesting, educating and demanding. We put a lot of effort in leadership and supervisors are not getting – and shouldn't get – an easy ride. Employee satisfaction and enthusiasm are reflected in our customer satisfaction ratings.
As a supervisor I want to be easily approachable, fair and impartial. I think supervisors should trust their employees and support them, both in their career choices and work. Supervisors shoulder their responsibility also when things go wrong and, at the same time, give thanks where it is due. And as if that wouldn't be enough, they look after their team to ensure their continued drive and motivation.
My life outside work includes family, cycling, friends and barbequing. In winter there's less barbequing but we just move the kitchen inside.Stänga
- Juho, reporting
Juho, group controller
I have been DNA's Group Controller since 2012, and I also lead a group that focuses on reporting and the development of reporting. My responsibilities include corporate controlling and business intelligence, and the development of reporting systems together with my team. I'm a fairly recent addition to DNA People, having joined in 2010 when I started in the technology controller's job.
In my work I find it particularly interesting to gain a broad perspective on DNA's operations and see how reporting can develop our business. I feel I've succeeded when our team has achieved something new and the end users find that they can improve their business guidance based on the information we have provided.
The best things about DNA are undoubtedly the people and the whole atmosphere. This pink building is a relaxed workplace and everywhere you go you feel that industrious spirit. We might work hard but it's always with feel-good atmosphere. DNA also supports the employees in a number of ways in and outside working life. Simply put: this is a great place to work!
DNA seeks efficiency in all matters. In this organisation cooperation works and individuals attempt to find the best solution without fighting over one's own patch. Sometimes bold decisions are required in order for the business to get ahead. It's great that brave decisions are encouraged and that everyone can actually roll up their sleeves and get down to business. All in all, our values – being quick, genuine and bold – can be seen in our everyday operations with surprising clarity.
Working as a manager at DNA is interesting and challenging. I relish the opportunity to view our business from a very broad perspective, since almost every member of my team works in a different field. As a supervisor I want to be a good colleague, fair and impartial. In leadership, mutual trust and pulling together are everything. We agree on our shared objectives and then make a conscious effort to achieve them as a team.
Outside work I mainly spend time with my family and friends and do sports. Ice hockey, which I play in more than one team, beats all other activities. But I'm also a great fan of football and floorball and, besides sports, good food.Stänga
- Helena, communications
Helena, Communications Manager
I work in DNA Corporate Communications. My team is responsible for planning and implementing communications and ensuring that our stakeholders have access to all the knowledge, guidelines and help they need from us. My key responsibility is technical communications.
I have worked in a number of fields in this inspiring and talented organisation but in every job I have needed written communication skills and attention to detail. In this job I really appreciate the chance to try my hands on a wide range of tasks. Since communication is part of all business efforts, I can work in a number of projects. I don't think you could ever grow tired of this job. Plus I have very good opportunities to influence my own work.
DNA's culture is open, tolerant and self-confident in a positive way, which creates a great starting point for the organisation and us employees.
DNA's values – being quick, genuine and bold – are clearly visible in my work. Being genuine is especially important to communications. In the age of information overload and in a technically challenging field, the more clearly you can present facts, the more effective your communications become. Boldness means an attitude that allows risk-taking for a good cause: we don't have to be afraid of failure or being slated here; instead we are encouraged to try out new ideas.
Outside work I enjoy a bit of gardening therapy and like to keep fit by running, cross-country skiing, cycling and walking in all seasons. As I grow older my old friends and parents are becoming ever more important. I come from far up north so I travel long distances to see them and have family staying over at mine. Training and courses are right there in my comfort zone so I'm always studying something.Stänga
- Ari, network management
Ari, Control Room Operator
I am a control room operator in the Network Management Centre, which works 24/7. My key duties are the monitoring of mobile and data networks, remote repairing of telecommunication faults, launching and coordinating fault repairs, communication, and receiving fault tickets and service requests.
Since I started working in telecommunications 15 years ago I have never looked back. It is such a dynamic field; it never stays still. I now have a great deal under by belt – there hasn't been a chance of growing stale or bored. Having said that, telecommunications, and DNA with it, have undergone a number of corporate reorganisations. I transferred over to DNA during the Telia restructuring in 2003. In Telia I used to work in corporate sales, I then moved to Oulu to take charge of a sales outlet, and from there to the control room and my current job.
I enjoy the challenges and the level of responsibility in this job. Monitoring DNA's operations, such as the mobile and fixed-line networks, certainly doesn't lack action. In this line of work you have to understand technology, and you can't start dithering when the going gets tough.
When a thunderstorm front sneaks up on you, the distinctive DNA values – being quick, genuine and bold – translate into hands-on work. A fault or an alarm will be solved as quickly as possible, which means that everybody must be able to make bold decisions. But what's most important, cooperation between and within DNA's departments has never failed, even in difficult situations.
I have said this before and will happily say it again: when I come to work in the morning I have never felt as content in any other job as I do with DNA. Sometimes the days are hectic but we are a laid-back bunch and keep up a great spirit.
My leisure time revolves around dogs, cats, family and a lot of volleyball. And I think my work-life balance has been pretty good at DNA.Stänga
- Sanna (in Finnish)
Toimin DNA:n rempseässä ja osaavassa brändi- ja tuoteryhmämarkkinoinnin tiimissä. Vastaan tiimissämme kodin ja taloyhtiöiden laajakaistan sekä kiinteistötuotemyynnin monipuolisista markkinointitoimenpiteistä ja -kampanjoista. Nykyinen työnkuvani antaa oivan mahdollisuuden toimia sekä kuluttajamarkkinoinnin parissa että laajentaa osaamistani myös B-to-B -tyyppisillä toimenpiteillä.
Aloitin DNA:lla vuonna 2007 DNA Kaupan markkinointivastaavana. Tämä oli vauhdikasta ja monipuolista aikaa. Keskityin niin mainontaan, tapahtumiin kuin markkinointikampanjoihinkin. Pääsin näinä aikoina kurkistamaan esimerkiksi rallimaailman saloihin silloisten sponsorointitahojemme Mikko Hirvosen ja Kimi Räikkösen kautta. Vuonna 2012 siirryin vastaamaan DNA:n puhepuolen postpaid -tuotteiden markkinoinnista ja laajempien organisaatiouudistusten myötä tuoteryhmäni vaihtui maksu-tv ja viihdepalveluiden sekä kodin ja taloyhtiöiden laajakaistapalveluihin. Olen siis saanut vuosien varrella tutustua monipuolisesti DNA:n erilaisiin tuoteryhmiin.
Työssäni, ja DNA:lla ylipäätään, yksi parhaita asioita on, että oman työnkuvansa sisältöön saa aidosti itse vaikuttaa. Meillä on hyvä tekemisen meininki ja hommia sekä vastuuta kyllä riittää. Pääsen myös kohtaamaan työssäni jatkuvasti monenlaisia ihmisiä, kuten esimerkiksi kohderyhmäni edustajia eri aloilta. Erilaiset tapaamiset ja ihmisten kohtaaminen laajentavat näkökulmaa työhöni. Työssäni pääsen toteuttamaan suuria kampanjakokonaisuuksia alusta loppuun ja toisaalta pääsen myös välillä syventymään yksittäisten asiakkaiden hyvinkin räätälöityihin toimintoihin.
DNA:ta luonnehtisin erittäin avoimeksi ja rennoksi työyhteisöksi. Meidän mutkaton työkulttuurimme, joka mahdollistaa työn tekemisen vapaasti paikasta riippumatta ilman erillistä ilmoittamista esimiehelle, on yksinkertaisesti huippu. Mutkattoman työn -konsepti osoittaa DNA:n luottavan työntekijöihinsä. DNA:lta löytyy myös kerhoja joka lähtöön: löytyy niin golf-, juoksu-, auto-, kädentaito-, sukellus- kuin kulttuurikerhokin sekä paljon muita. DNA:lla muistetaan, että työntekijöillä on tärkeää olla muutakin elämää kuin arkinen aherrus – tämä lisää työssäjaksamista.
DNA on vahvasti arvojohdettu yritys ja arvomme (nopeus, rohkeus ja mutkattomuus) näkyvät myös jokapäiväisessä työssämme. Pystyn itse tekemään työni kulkuun liittyviä päätöksiä mutkattomasti ja talon sisäinen vuorovaikutus toimii eri osastojenkin välillä mutkattomasti ja jouhevasti. Saamme kokeilla rohkeastikin uusia markkinoinnin toimintatapoja. Kaiken kaikkiaan DNAlaiset ovat nopeita reagoimaan asioihin ja tarttumaan tarvittaviin toimenpiteisiin – eikä tämä tarkoita säntäilevää työotetta vaan päämäärätietoisia askeleita eteenpäin.
Vapaa-aikaani vietän suurelta osin liikkuen luonnossa, urheillen, kirjoja lukien ja matkustellen. Viime aikoina myös musiikki ja konsertit ovat ottaneet suuremman roolin elämässäni. Läheisten ja ystävien kanssa vietettyä aikaa ei myöskään ole koskaan liikaa.Stänga