DNA Plc's open positions

Position: AI Self-Service Tool Lead User

DNA Oyj

Job description

We are seeking an AI Self-Service Tool Lead User to join our Data Science team for a full-time, permanent position. The position is based in Helsinki, but you can also work remotely with us according to our flexible work concept.

POSITION OVERVIEW

As our AI Self-Service Tool Lead User, you will be the power user and internal product owner for DNA’s portfolio of enterprise-grade AI productivity solutions. Your core mission is to translate the fast-moving landscape of Copilots, chatbots and no-code/low-code agents into everyday impact for every team and role. You will lead hands-on sessions that upskill colleagues from beginners to power users, benchmark new vendors and guide make-or-buy decisions.

KEY RESPONSIBILITIES

Own self-service AI tooling, including M365 copilot
Provide hands-on support for power users in bot/agent development, foster power user community (best practices, use case sharing, etc.)
Coordinate and organize AI training and have strong input in personnel upskilling program
Support in make/buy design decisions and evaluation of emerging AI tooling
Support in different AI processes related to regulation and onboarding
Collaborate closely with other data scientists, developers, business stakeholders and cross-functional business teams to deliver impactful results.

REQUIREMENTS

Familiar with leading AI self-service tools (M365 Copilot, Google Agentspace, ChatGPT enterprise) features, commercials, terms, pros/cons, etc.
Hands-on analytical power user skills on multiple such tools
Strong communication, social, coaching, facilitating organising skills
Familiarity with hyperscalers Azure, Google, AWS, and their AI solutions
Fluency in Finnish and English, both written and spoken
Experience in telecommunication industry is considered an advantage

This position requires an approved statement of security clearance.

WHAT WE CAN OFFER YOU:

As stated in our employer promise we want to offer you a humane workplace where everyone can be one-of-a-kind as part of our community. Our values fast, bold and straightforward can be seen in our everyday lives. DNA strives to provide an excellent place to work, and we are constantly aiming to improve our practices as an employer to meet this goal.

JOIN US – WE ARE ALREADY WAITING FOR YOU!

Please apply via our recruitment system by 28.8.2025. You can submit your application in Finnish or English.

If you have any questions regarding the role or DNA, please contact the hiring manager Tuomas Nikkonen, who will be available on August 25th and 26th at +358440446063 / tuomas.nikkonen(at)dna.fi.

DNA IN A NUTSHELL:

DNA is one of the leading telecommunications companies in Finland. Our purpose is to connect you to what matters most. We offer connections, services and devices for homes and workplaces, contributing to the digitalisation of society. Already for years, DNA customers have been among the world leaders in mobile data usage. DNA has about 3.7 million subscriptions in its fixed and mobile communications networks. The company has been awarded numerous times as an excellent employer and family-friendly workplace. In 2024, our total revenue was EUR 1 100 million and we employ about 1,600 people around Finland. DNA is a part of Telenor Group, a leading telecommunications company across the Nordics. More information: www.dna.fi, Facebook @DNA.fi and LinkedIn @DNA-Oyj.

DNA's award-winning work culture is based onfreedomand isbuilt ontrust. With us you have the freedom to shine as you are and achieve great things together with others. We appreciate employees from different kind of backgrounds regardless of age, gender, appearance, heritage, who they love or how they see the world.

Click the links below to find out more about DNA and things that may be of interest to you.

Application period

Thu Aug 07 10:29:28 EEST 2025 - Thu Aug 28 00:00:00 EEST 2025

Employment type

Kokoaikainen

Location

Helsinki

Application link

DNA is part of Telenor Group, so you will be directed to Telenor's recruitment portal when you apply to our open positions.

If you are interested in DNA's customer service jobs or sales jobs, you can find them from the menu above (in Finnish).

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DNA came second in the category of People-Centred Work Community in the HumanPower23 awards organised by Hälsa in November 2023. DNA received a special mention from the jury for putting its people at the heart of everything.

DNA still believes in freedom and responsibility – coming to the office is a choice, not an obligation

We have long believed that the best ideas arise where there is space to think. It's not about where you do it, it's what you do. That’s why we are excited about future ways of working, where the common goal can be reached along many different paths.

Even though we work together, we are still individuals. Some of us are early risers, while others are at their best when the sun sets. At DNA, you can work wherever and whenever you want: in a tree house, at the library, a summer cabin, the office, or any favourite place. As long as the goals are met and we reach them together, the journey can also be made on roads less travelled. There’s no need to ask permission from your superiors.

It's not easy, breaking the rules and accustomed ways. But we have been practicing a straightforward way of working based on trust and individual responsibility for 10 years now. What we have learned is that no one should be left alone. We need encounters and discussions, as well as acceptance of differences. Who knows where we'll find ourselves when we dare to do things differently?